A new report shows Public Service Company of Oklahoma customers waited longer than customers of any other of the five electric utilties to get their power restored during an electrical outage in the state.
The 2025 Reliability Scorecard included reliability data from five electric utilities regulated by the Commission.
“Of Oklahoma’s five electricity providers regulated by the Commission that are included in this report, PSO customers averaged the most time without power in 2024, that being 126.24
minutes, or 2.10 hours,” stated the report. PSO supplied power in 2024 to 579,031 customers.
Northeast Oklahoma Electric Cooperative, Inc., with 41,608 customers in 2024, ranked second highest with an average outage time of 118.06 minutes or 1.97 hours. Arkansas Valley’s 4,729 customers were without power for the shortest time in 2024, an average of 67.52 minutes. Empire and OG&E customers, 6,655 and 833,232 respectively, according to the report, were without power for an average of 88.75 and 98.35 minutes, respectively, during 2024.
How many times did outages occur for the utilities? The OCC scorecard indicated most electric customers in the state experienced a power outage on average of approximately 1.03 times.
The report suggests that Empire customers experienced an average of 0.84 power outages or interruptions in 2024. Northeast Oklahoma customers were without power on average 1.18 times last year. The customers of OG&E and PSO, the state’s largest electric companies, were without power in 2024 for an average of 0.82 and 1.30 times, respectively.
“Altogether, customers of Oklahoma’s regulated electric utilities were without power for an average of 107.85 minutes last year.
Over the past five years, NOEC and Arkansas Valley customers, on average, were without power the longest, while PSO customers averaged the least amount of power outage time during the period,” according to the scorecard.