Public Service Company of Oklahoma announced Tuesday it has been named a Utility Customer Champion in the 2019 Cogent Syndicated Utility Trusted Brand & Customer Engagement Residential study from Escalent, a top human behavior and analytics firm.
The award honors utilities that exhibit exceptional performance on Brand Trust, Service Satisfaction and Product Experience. Of the 140 U.S. utilities included in the study, PSO is one of just 40 companies to receive the Utility Customer Champion designation this year.
“It is an honor to be listed as a 2019 Utility Customer Champion along with some of the top utilities in the country,” said Scott Ritz, PSO director of customer services and marketing. “At PSO, we’re continually updating our processes and programs to meet our customer’s needs and expectations, and to make them easier to use. This recognition helps confirm that we are giving our customers what they want and need.”
Details on the study and a list of all the Utility Customer Champions can be found at: https://escalent.co/cogent-syndicated/energy/
Source: PSO