Customers give high marks to PSO in J-D Power Survey

JDPower

 

Public Service Company of Oklahoma received its best-ever scores on the 2021 J.D. Power Electric Utility Residential Customer Satisfaction SurveySM.

Overall, PSO customer satisfaction rose by 10 points in a period when the average score for most utilities dropped by three points. The survey results mark the second consecutive year PSO has topped all previous scores in the respected benchmark of business excellence.

“Customer service is fundamental to our business at PSO. We have 1,600 employees committed to seeing that happen. They work hard to make that a reality every day,” said PSO President and Chief Operating Office Peggy Simmons. “Our customers have honored us with this recognition, and we will continue to earn their trust by delivering unmatched service and safe, reliable power.”

J.D. Power uses thousands of residential customer surveys to evaluate the nation’s largest electrical utilities on six factors: billing and payment; price; power quality and reliability; corporate citizenship; communications; and customer care. PSO scores improved across the board, rising by more than 10 points in four areas: billing and payment; price; corporate citizenship; and customer care.

In November, J.D. Power revealed PSO scored highest in the South Midsize segment of its 2021 Electric Utility Business Customer Satisfaction StudySM, the business sector companion of the residential survey.

Source: PSO press release