Public Service Company of Oklahoma (PSO), a subsidiary of American Electric Power (Nasdaq: AEP), scored highest in the South Midsize segment in the J.D. Power 2021 Electric Utility Business Customer Satisfaction StudySM, released this week.
PSO ranked No. 1 among midsized utilities in the South overall and topped the annual study in five of six factors studied: Power Quality and Reliability; Corporate Citizenship; Price; Billing and Payment; and Communications.
“We’re dedicated to providing safe, affordable, reliable energy to our customers,” said PSO President and Chief Operating Officer Peggy Simmons. “This recognition reflects the customer-centric focus of more than 1,600 employees serving our communities every day.”
Now in its 23rd year, the J.D. Power study measures customer satisfaction through online interviews among customers of 87 U.S. electric utilities serving more than 12 million customers.
“Our customers have honored us with this recognition, and we will continue to earn that trust,” Simmons said.
PSO has 562,000 customer accounts for the power it provides in southwestern and eastern Oklahoma.
Source: PSO release